UEM Service Manager (4673)

Come work for a large global financial and insurance products company! This is your chance !!Start a successful career in a renowned company in the international market! Great opportunity! Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.

The UEM Service Manager is responsible for the end-to-end service management of the Unified Endpoint Management (UEM) services.

The role operates within an agile DevOps environment and ensures high-quality, secure, and cost-effective workplace mobility services across a complex matrix organization.

Key Responsibilities: Coordinate, monitor, and continuously improve UEM service delivery across the full service lifecycle;

Ensure end-to-end accountability for UEM services within agile Scrum and DevOps teams, with focus on North America;

Define, monitor, and analyze service KPIs including cost, quality, capacity, business continuity, and IT security;

Ensure compliance with global IT standards, processes, and service management frameworks;

Drive continuous service improvement aligned with ITIL best practices and cost optimization;

Act as escalation and complaint manager, supporting and consulting on related projects;

Design and evolve UEM service components across the matrix organization;

Manage and steer third-party suppliers and operational service providers.

Strong experience with ITIL framework and IT Service Management;

Solid understanding of SLA management, KPI governance, and NPS metrics;

Experience in provider and vendor management;

Fundamental knowledge of ServiceNow;

Knowledge of Windows OS and mobile operating systems such as iOS and Android;

Fundamental knowledge of Microsoft Intune and modern deployment approaches;

Knowledge of Microsoft 365 products and integrations;

Fluent English with ability to explain complex topics clearly.

Experience Requirements: Proven experience in IT Service Management roles within global or enterprise environments, preferably supporting workplace, mobility, or endpoint services in agile and DevOps contexts.

Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.

Working Model and Collaboration: Brazil-based role supporting North America stakeholders, working closely with international teams, suppliers, and internal business partners across multiple time zones.

Modelo de contratação: PJ

Forma de atuação: Remoto