On-Site Technical Support L2

¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.¡Seguro no te quieres quedar fuera!¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus ambiciones!

Responsabilidades

y atribuciones

Implement and maintain Aumovio's global System and Security Management Solutions3rd level support tasks for SSM team related topics

Responsible for operational tasks & documentation within the SSM area

Knowledge management and knowledge transfer to local IT Administrator community

Troubleshooting, incident and problem management in the SSM area

Improvement of existing management systems

Requisitos y calificaciones

Well organized technical planning and problem-solving skills

Coordination skills

Have ability to creatively solve problems with minimal guidance, while maintaining a timely, cost-effective approach

High motivation to work in a challenging, global acting and multicultural team

Fluent in English (German a plus)Knowledge of IT operation (Windows platforms, Active Directory, Software Deployment)Working knowledge of ITIL with respect to Incident and Change Management

Computer Science or equivalent studies minimum (Bachelor's Degree needed)Good knowledge of Microsoft Windows clients (7/8/10) and Windows Server (2008/2012/2016)Good knowledge of Oracle Database

Scripting knowledge is a plus.